We are looking for a friendly, confident, and customer-focused Customer Care Executive (CCE) to join our team. The ideal candidate will be responsible for assisting customers, understanding their gifting requirements, recommending suitable products, and creating a warm and memorable in-store experience.
Key Responsibilities
Greet and assist walk-in customers with a warm and skilled approach.
Understand customer requirements, preferences, and budgets to recommend suitable gifting options.
Build solid relationships with customers to encourage repeat purchases and referrals.
Maintain excellent knowledge of our products, recent launches, offers, and gifting trends.
Support attractive product displays and maintain high visual merchandising standards.
Handle customer queries and feedback professionally and share relevant insights with the management team.
Maintain a positive and premium customer experience throughout the sales process.
Assist with basic store operations, inventory coordination, and product replenishment when required.