Job Titele-Assistant Manager

Operations Company Name- Synergi Pro BPO Solutions Pvt Ltd

Job Summary-We are looking for an experienced Assistant Manager – Operations to manage and drive performance for an outbound collections process. The ideal candidate should have strong BPO operations experience, excellent people-management skills, and a proven understanding of collections, productivity, and key operational metrics.

Key Responsibilities
Manage day-to-day operations of the outbound collections process and ensure achievement of business targets.
Lead, coach, and develop Team Leaders and collection teams to improve productivity and performance.
Monitor and drive key KPI/KRA/SLA metrics including AHT, productivity, conversion, quality, attendance, shrinkage, and attrition.
Analyse operational data to identify performance gaps and implement corrective actions.
Conduct RCA for productivity, quality, and performance deviations and drive action plans.
Ensure effective utilisation of dialer systems, calling strategies, and available resources.
Track team performance and provide regular performance reviews and feedback.
Ensure adherence to process guidelines, compliance requirements, and client expectations.




Work closely with support functions to address operational challenges and improve process efficiency.
Drive employee engagement, performance improvement, and overall team discipline.

Required Skills & Experience
3–6 years of relevant BPO Operations experience, preferably in collections.
Strong experience in outbound calling/collections processes.
Proven experience in people management and team handling.
Robust understanding of KPI, KRA, SLA, AHT, shrinkage, attrition, BQ, and RCA.
Hands-on experience with dialer-based operations.
Solid analytical, problem-solving, and decision-making skills.
Good communication and stakeholder-management skills.
Ability to work in a target-driven and fast-paced environment.Preferred Candidate Profile
BPO/outsourcing background is mandatory.
Prior experience managing high-volume outbound operations will be preferred.
Candidates with robust collections operations and team-management experience will be given preference.
Willingness to work from Rourkela, Odisha

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Assistant Manager Collections Khutugan (India)
🏢 Synergic Pro BPO Solutions
📍 India