Assistant Manager – International Process (UK Client)
Position
Assistant Manager – International Process (UK Client)
Join Our Team
Manage daily operations and ensure smooth workflow.
Lead and support the team to achieve performance targets.
Monitor KPI, SLA, quality, productivity, and attendance.
Handle customer and client escalations.
Bachelor's degree in any field.
4–7 years of experience in BPO, preferably in an international process.
1–2 years of experience as a Team Leader or Assistant Manager.
Positive spoken and written English.
UK client/customer experience preferred.
Good knowledge of KPI, SLA, quality, and productivity.
Solid team management and problem-solving skills.
Basic knowledge of MS Excel and reporting.
Ability to handle escalations and work effectively under pressure.
Explore this exciting career chance and take the next step in your professional journey with us.
📌 Assistant Manager – International Process Uk Client Kochi
🏢 Eben Telecom
📍 Kochi
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