Job Purpose

To implement, maintain, and continually improve the Integrated Management System (IMS) covering ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 . Responsible for document control, audit execution, customer complaint resolution, CAPA tracking, and legal/EHS compliance across manufacturing operations .

Key Responsibilities
IMS & Document Control: Maintain policies, SOPs, work instructions, and master document lists across ISO 9001, 14001, and 45001 . Ensure ongoing compliance with applicable legal and regulatory requirements .
Audit Management: Plan and execute internal, customer, and supplier audit programs . Coordinate external certification/surveillance audits and track findings to closure
Customer Complaint & CAPA Management: Register complaints, perform root cause analysis (8D, 5-Why, Fishbone), and implement containment and corrective actions . Maintain a central register for all internal and external non-conformities .
Supplier Quality Evaluation: Conduct supplier risk assessments and audits, track vendor non-conformities, and verify corrective action effectiveness .
EHS Support: Coordinate environmental aspect/impact evaluations, hazard identification, safety risk assessments,



incident investigations, and emergency drills .
Management Review & Reporting: Prepare monthly performance reports, track KPIs, and present data for Management Review Meetings (MRM) .
Key Performance Indicators (KPIs)
- 100% adherence to the annual internal and supplier audit schedules .
Timely closure of internal, customer, supplier, and external audit non-conformities .
Customer complaint response and CAPA closure within target timelines .
Measurable reduction in repeat complaints and recurring non-conformities .
Timely submission of EHS compliance records and monthly MRM reports .

Requirements & Competencies
Education & Experience: 3–5 years in a manufacturing workplace with a Diploma/Degree in Engineering or Environmental Science .
Technical Knowledge: Internal auditor certification and working knowledge of ISO 9001, ISO 14001, and ISO 45001 standards .
Problem Solving: Hands-on experience & CAPA implementation .
Core Skills: Audit handling, cross-functional coordination, document control, MS Office proficiency, and reporting .

📌 Qms & Ims Officer Ghatkopar
🏢 Jayesh Group
📍 Ghatkopar