Job Responsibilities
Handle customer calls for vehicle servicing, maintenance, and repair appointments.
Schedule service appointments and coordinate with the Service Advisor and Workshop team.
Make follow-up calls to customers regarding service status, vehicle delivery, and feedback.
Remind customers about periodic maintenance and upcoming service due dates.
Handle customer queries, complaints, and service-related issues professionally.
Maintain customer records, call reports, and appointment data in CRM software.
Conduct customer satisfaction calls after vehicle servicing.
Coordinate with the service team to ensure timely vehicle delivery.
Inform customers about service offers, campaigns, and maintenance packages.
Maintain positive customer relationships and improve customer satisfaction.