STCW Course Finder helps seafarers and maritime students find and book STCW/Competency courses. We are hiring a Telecaller/Course Counsellor who can call leads, guide them for course booking, and secure confirmations by coordinating with colleges/institutes. Strong calling skills + good computer knowledge is a must.
Responsibilities
Call and follow up with leads generated from website/WhatsApp/forms (inbound + outbound).
Understand candidate requirement (course, city, dates, eligibility, budget).
Give clear guidance on STCW/Competency course options, documents, batch dates and booking process.
Convert enquiries into confirmed bookings (closing + follow-ups + objection handling).
Coordinate with colleges/institutes to confirm seat availability, batch, fee details, and booking confirmation.
Update lead details and follow-ups on Excel/Google Sheets/CRM.
Send confirmations and instructions to candidates via WhatsApp/email.
Maintain daily report: calls made, follow-ups done, bookings confirmed.
Requirements
Robust communication skills (Hindi + basic English preferred).
Confident on phone calls; comfortable with targets and follow-ups.
Positive computer knowledge: WhatsApp Web, email, Excel/Google Sheets, basic internet tools.
Ability to handle customer doubts and close bookings professionally.
Experience in telecalling/education counselling/sales is a plus (not mandatory).
Maritime/STCW knowledge is a plus; training will be provided.
Performance Metrics (KPIs)
Daily connected calls and follow-ups completed
Lead-to-booking conversion rate
Number of confirmed bookings per week/month
Data accuracy and timely updates
Advantages
Fixed salary + attractive incentives per booking
Training and scripts provided
Growth opportunity in maritime education platform