AMC Service Coordination

· Maintain and update AMC records, including contract validity, renewal dates, customer details, and equipment information.

· Prepare preventive maintenance schedules as per AMC terms and ensure timely execution.

· Coordinate with service engineers for scheduled visits and breakdown calls.

· Track pending service requests and ensure timely closure of complaints.

· Monitor AMC expiry dates and coordinate with the sales team for contract renewals.
Customer Coordination

· Receive and respond to customer service calls, emails, and complaints.

· Provide regular updates to customers regarding service schedules and complaint status.

· Follow up with customers after service completion to ensure satisfaction.

· Escalate critical issues and unresolved complaints to the Service Manager.
Service Engineer Coordination

· Allocate service calls to engineers based on location, priority, and availability.

· Track engineer visits, attendance, service reports, and job completion status.

· Ensure service reports are submitted promptly after every visit.





· Coordinate for breakdown visits, preventive maintenance, battery testing, and UPS servicing.
Documentation and Reporting
Maintain AMC trackers, service call logs, preventive maintenance reports, and customer databases.
Prepare daily, weekly, and monthly service reports.
Track service response time, pending complaints, and completed visits.
Maintain records of UPS models, serial numbers, battery banks, installation dates, and service history.
Coordinate with the stores and purchase departments for spare parts and battery requirements.
AMC Renewal and Billing Support
Prepare AMC renewal lists and follow up with customers and the sales team.
Coordinate with accounts for AMC invoices, service billing, and payment follow-ups, wherever required.
Assist in preparing AMC quotations and renewal proposals based on company guidelines.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:
Paid sick time
Provident Fund

Work Location: In person

📌 Amc Coordinator Sanpada (India)
🏢 Intermax services
📍 India