Job Summary
We need a friendly and skilled Guest Relationship Executive to be the main point of contact for guests from arrival to departure. Your goal is to make every guest feel welcome, handle their needs quickly, and create a memorable stay.
Key Responsibilities
Guest Greeting: Welcome guests warmly upon arrival, manage check-in and check-out, and explain resort amenities.
Guest Relations: Check in on guests during their stay, build positive relationships, and anticipate needs.
Complaint Resolution: Listen to concerns with patience and solve issues quickly to ensure satisfaction.
Service Coordination: Work with housekeeping, F&B;, and maintenance teams to fulfill special requests and room preferences.
Information Provision: Share details about resort activities, local attractions, dining options, and transport services.
Feedback Collection: Gather reviews during and after the stay to help improve services.
Administrative Tasks: Keep accurate records of guest preferences,
manage notes, and handle billing inquiries.
Requirements & Skills
Experience: 1 to 3 years of experience in guest relations, front office, or hospitality.
Education: High school diploma; a degree in Hotel Management or Hospitality is a plus.
Communication: Excellent spoken and written English skills; extra language knowledge is an advantage.
Personality: Friendly, patient, and professional with a solid customer-first mindset.
Flexibility: Willing to work in shifts, including weekends and holidays.
Tech Skills: Basic computer knowledge and experience with hotel management software.
Advantages & Location
Benefits: Food provided
Work Location: In person