To ensure smooth front desk operations and deliver excellent guest service through skilled communication, efficient check-in/check-out, and timely assistance.
Key Responsibilities
Welcome guests and handle inquiries professionally.
Manage guest check-in, check-out, and registration.
Assist with reservations, room allocation, and guest requests.
Handle guest billing, payments, and cashiering accurately.
Coordinate with Housekeeping and other departments for guest requirements.
Handle guest complaints and escalate issues when required.
Maintain guest records, front desk reports, and shift handover.
Follow hotel SOPs, grooming standards, safety, and security procedures.
Qualifications & Skills
10+2 or a Diploma/Degree in Hotel Management.
Positive communication and interpersonal skills.
Professional grooming and guest-handling abilities.
Basic computer knowledge; PMS experience is preferred.
Willingness to work in rotational shifts.
Key Performance Indicators (KPIs)
Guest satisfaction.
Accuracy of billing and documentation.
Productive check-in/check-out.
Compliance with hotel SOPs and service standards.
Pay: ₹11,000.00 - ₹13,000.00 per month
Benefits:
Food provided
Paid sick time
Paid time off