Key Responsibilities
Handle customer inquiries through email, phone, and other communication channels.
Prepare quotations, cost estimates, and commercial proposals.
Follow up with customers regarding quotations, orders, and pending inquiries.
Coordinate with the external sales team, production, and dispatch departments.
Maintain customer databases, sales records, and inquiry trackers.
Prepare sales reports and assist in achieving sales targets.
Understand customer technical requirements and recommend suitable products or solutions.
Process customer purchase orders and coordinate order execution.
Develop and maintain positive relationships with existing customers.
Support the sales team in lead generation and current business development.