Key Responsibilities
Customer Service & Sales
Assist customers in selecting fabrics based on their requirements, preferences, budget, and intended use.
Explain fabric types, textures, widths, colours, quality, and suitability for different garments and projects.
Handle customer enquiries professionally over phone, WhatsApp, email, and in person.
Recommend suitable alternatives and complementary fabrics to increase sales.
Follow up with prospective customers and convert enquiries into confirmed orders.
Build solid customer relationships and encourage repeat purchases.
Retail & Fabric Sales
Assist customers with fabric selection, measurements, cutting requirements, and order preparation.
Ensure accurate fabric quantities are measured and supplied.
Maintain an organised, clean, and well-presented showroom and fabric display area.
Help customers discover current arrivals, suitable combinations, and fabrics for specific occasions or projects.
Online Sales & Order Management
Respond promptly to customer enquiries from the website and digital channels.
Assist customers with product availability, pricing, shipping, and order-related questions.




Process sales orders accurately and coordinate with the inventory and dispatch teams.
Follow up on quotations, pending payments, abandoned enquiries, and incomplete orders.
Maintain accurate customer records and sales follow-up information.
Sales Targets & Business Growth
Work towards individual and team sales targets.
Proactively identify prospects to increase order value through cross-selling and upselling.
Contact existing customers to introduce new collections and encourage repeat orders.
Maintain a pipeline of prospective customers, including designers, boutiques, tailors, garment manufacturers, and sewing enthusiasts.
Contribute ideas to improve customer experience and sales performance.
Inventory & Coordination
Check fabric availability before confirming orders.
Coordinate with the warehouse and inventory team to ensure accurate fulfilment.
Report stock discrepancies, damaged fabrics, and customer complaints to the relevant team.
Assist with stock organisation, product labelling, and fabric sample management.

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Retail Sales Assistant Colaba (India)
🏢 Fabric Factory
📍 India