Job Title : Telesales Trainee
Contract Duration: 6 Months
Work Mode: In-person
Job Summary
We are seeking a dynamic and motivated Telesales Trainee to join our growing team in Trivandrum. This role offers an excellent opportunity to begin your career in the fast-paced EdTech industry. As a Telesales Trainee, you will receive hands-on training in telecalling, lead management, customer engagement, and sales conversion while interacting with students and parents.
Key Responsibilities
Make outbound calls to prospective students and parents and introduce relevant educational programs.
Understand customer requirements and provide appropriate information about courses, programs, fees, and admission processes.
Follow up with leads through calls and other communication channels to support enrolment conversions.
Build and maintain positive relationships with prospective students and parents.
Handle customer queries and provide timely and skilled responses.
Maintain accurate records of calls, leads, follow-ups, and conversions in the CRM system.
Achieve assigned daily, weekly, and monthly sales and conversion targets.
Work closely with the sales and admissions team to ensure smooth lead handling and conversion.
Participate actively in sales training, product training,
and performance development sessions.
Continuously improve product knowledge, communication skills, and sales techniques.
Requirements
Any Bachelor's degree.
Freshers are welcome to apply.
Robust communication and interpersonal skills.
Good convincing and negotiation abilities.
Eagerness to learn and build a career in sales.
Target-oriented and self-motivated approach.
Ability to handle customer interactions professionally.
Ability to work effectively both independently and as part of a team.
Proficiency in English and Malayalam is preferred.
Willingness to work in an in office environment.
What We Offer
Structured training and hands-on experience in telesales and EdTech.
Mentorship and guidance from experienced sales professionals.
Opportunity to develop communication, sales, negotiation, and customer-handling skills.
Exposure to CRM and lead management processes.
Performance-based career growth opportunities.
Opportunity for permanent employment based on performance and successful completion of the 6-month trainee period.
A dynamic and collaborative work environment.