Key Responsibilities
Process Claims: Review, prepare, and submit warranty claims to manufacturers or vendors within required timelines.
Verify Coverage: Check customer warranty eligibility, policy terms, and documentation accuracy.
Coordinate Service: Schedule repairs, order replacement parts, and track defective parts inventory or returns.
Communicate: Act as the main contact for customer inquiries, update clients on claim statuses, and follow up with vendors on pending approvals or payments.
Maintain Records: Document all claim details, customer interactions, and credit reconciliations accurately in database systems.
Qualifications & Skills
Education:
High school diploma required; Associate or Bachelor's degree in a business or technical field is preferred.
Computer Skills: Proficiency in Microsoft Office Suite (Excel and Word) and familiarity with warranty management or CRM software.
Communication: Solid verbal and written communication skills to handle customer service inquiries and vendor negotiations.
Attention to Detail: Excellent organizational skills to manage large volumes of paperwork and ensure strict compliance with manufacturer policies.