Job Responsibilities:
Handle customer inquiries through phone, email, and WhatsApp.
Coordinate with customers regarding orders, deliveries, installations, and service requests.
Register and follow up on customer complaints and service tickets.
Coordinate with the technical/service team for timely issue resolution.
Maintain customer records, service reports, and follow-up status.
Prepare quotations, invoices, service documents, and other customer-related paperwork.
Follow up with customers for pending requirements, payments, and feedback.
Ensure regular communication with customers and provide timely updates.
Maintain positive customer relationships and ensure customer satisfaction.
Requirements:
Positive communication and interpersonal skills.
Basic knowledge of MS Excel, Word, and email.
Ability to coordinate with customers and internal teams.
Positive follow-up and problem-solving skills.
Previous experience in customer service, sales coordination, or service coordination will be preferred.
Key Skills: Customer Handling | Follow-up | Coordination | Communication | MS Office | Email & WhatsApp Handling