Key Responsibilities
* Manage day-to-day gold loan operations and ensure smooth branch functioning.
* Handle gold loan processing, documentation, disbursement, renewals, and closures.
* Drive gold loan business growth and achieve assigned business targets.
* Manage and maintain robust relationships with customers.
* Ensure proper KYC, documentation, and compliance procedures are followed.
* Coordinate with customers regarding repayments, renewals, overdue accounts, and auctions.
* Ensure proper handling, security, and documentation of pledged gold as per company procedures.
* Monitor branch performance and prepare regular reports.
* Lead and coordinate with branch staff to achieve business and operational objectives.
* Handle customer queries and resolve issues effectively.
* Ensure compliance with company policies and applicable regulatory requirements.