Job Summary
To deliver exceptional guest experiences by ensuring seamless check-in and check-out, effective front desk operations, and personalised guest service in accordance with Planet Hollywood’s brand standards.

Key Responsibilities
Welcome guests warmly and manage check-in, check-out, room allocation, and billing procedures efficiently.
Handle reservations, guest enquiries, requests, complaints, and feedback professionally.
Maintain accurate guest records, folios, and front office documentation.
Coordinate with Housekeeping, F&B;, Engineering, and other departments to ensure prompt service delivery.
Promote hotel facilities, restaurants, and services to enhance guest satisfaction and maximise revenue opportunities.
Ensure compliance with hotel SOPs, guest privacy protocols, cash-handling procedures, and security standards.
Maintain a polished appearance and uphold the hotel’s service standards at all times.

Qualifications & Experience




Graduate or Diploma in Hotel Management / Hospitality.
1–2 years of experience in Front Office operations, preferably in an upscale or branded hotel.
Robust communication, interpersonal, problem-solving, and guest-handling skills.
Proficiency in hotel PMS and MS Office; flexibility to work rotational shifts.

Desired Competencies: Guest-centric approach, professional grooming, attention to detail, teamwork, adaptability, and a robust commitment to service excellence.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:
Food provided
Health insurance
Provident Fund

Ability to commute/relocate:
Hiranandani Estate, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Secondary(10th Pass) (Preferred)

Work Location: In person

📌 Front Office Associate Thane
🏢 Planet Hollywood
📍 Thane