Job Summary

We are looking for confident and customer-focused BPO Executives to join our international process team. The candidate will handle customer queries, provide support to international clients, resolve issues, and ensure a high standard of customer satisfaction through professional communication.

Key Responsibilities
Handle inbound and outbound calls with international customers.
Respond to customer queries through calls, emails, and chat, depending on the process.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and escalate complex issues when required.
Maintain qualified communication and deliver excellent customer service.
Record customer interactions, feedback, and issue resolutions in the CRM system.
Meet daily, weekly, and monthly performance targets.
Follow company policies, quality standards, and process guidelines.
Maintain customer confidentiality and protect sensitive information.
Coordinate with internal teams to resolve customer concerns.
Achieve key performance indicators (KPIs), including quality, productivity, and customer satisfaction.
Adapt to process updates, training sessions, and new procedures.

Required Qualifications and Skills
Minimum 12th pass; graduation is preferred.
0–3 years of experience in BPO,



customer service, or international calling.
Freshers with excellent English communication skills may apply.
Strong spoken English, pronunciation, and listening skills.
Good interpersonal and problem-solving abilities.
Basic computer knowledge and typing skills.
Familiarity with CRM tools is an advantage.
Ability to work night shifts or rotational shifts.
Customer-focused attitude with a qualified approach.

Preferred Candidate Profile
Experience in an international BPO, call centre, or customer support process is preferred.
Comfortable communicating with customers from different countries.
Able to work under pressure and manage multiple customer interactions.
Flexible to work in rotational shifts, weekends, and holidays when required.
Target-oriented, disciplined, and willing to learn.

Key Skills
International Customer Service
Excellent English Communication
Inbound and Outbound Calling
Customer Relationship Management
Problem-Solving
Active Listening
CRM and Computer Skills
Time Management
Team Collaboration
Adaptability and Flexibility

Pay: ₹22,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Bpo Executive International Nashik
🏢 QTONET PRIVATE
📍 Nashik