SafeCloak provides smart digital locker solutions for secure and convenient storage. We are looking for an Operations Executive who will be responsible for assisting customers with locker-related operations and ensuring smooth day-to-day functioning of the lockers.
Job Responsibilities
Assist customers with using SafeCloak digital lockers.
Help customers with locker booking, opening, closing, and pickup-related issues.
Monitor locker operations and identify technical or operational issues.
Coordinate with the technical and maintenance team whenever an issue requires further assistance.
Visit locker locations when required to check and resolve operational issues.
Ensure lockers are available and functioning properly.
Handle customer queries professionally and provide timely assistance.
Report damaged lockers, faulty doors, display issues, power problems, or other operational concerns to the concerned team.
Maintain proper records of locker-related issues and actions taken.
Support the operations team during emergencies or urgent locker-related issues.
Follow company SOPs, safety guidelines, and operational procedures.
Be flexible to work in rotational shifts, including weekends and holidays, as per operational requirements.
Required Skills
Valuable communication and customer-handling skills.
Basic knowledge of smartphones and digital applications.
Ability to understand and troubleshoot basic operational issues.
Responsible and punctual approach toward work.
Ability to work independently as well as with a team.
Willingness to travel to locker locations when required.
Basic technical understanding will be an added advantage.
Eligibility
Minimum qualification: 12th pass; graduates are preferred.
Freshers can apply.
Candidates with experience in operations, customer support, field work, or technical support will be preferred.
Candidates should be comfortable working in rotational shifts.
What We Offer
Opportunity to work with a growing smart-locker technology company.
On-the-job training and learning prospects.
Growth opportunities based on performance.
Exposure to operations, customer support, and smart locker technology.
For Applications / Queries:
Shubham – HR
SafeCloak
Contact: +91-XXXXXXXXXX
Pay: ₹10,514.18 - ₹15,000.00 per month
Benefits:
Health insurance
Paid sick time
Work Location: In person
📌 Field Executive Hyderabad (India)
🏢 SafeCloak
📍 India
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