We are looking for a proactive and empathetic Customer Delight Manager to join our team. You will be the first point of contact for our customers, ensuring they receive prompt, helpful, and solution-oriented support via phone, email, and chat.
Your ability to resolve queries efficiently while maintaining a positive brand experience is key to succeeding in this role.
Key Responsibilities:
Handle customer queries, complaints, and requests through call, email, and chat
Provide accurate information about products/services and resolve issues within defined TAT
Follow up with internal teams to ensure timely resolution
Maintain detailed records of customer interactions and feedback
Escalate unresolved issues to appropriate departments as necessary
Ensure a high level of customer satisfaction and contribute to CSAT/NPS goals
Work collaboratively with the sales, service, and operations teams
Skills & Qualifications:
Bachelor’s degree in any discipline
0–3 years of experience in customer service or support roles
Excellent communication skills (English and Hindi/regional languages)
Valuable listening skills and ability to remain calm under pressure
Proficiency in MS Office and CRM tools is a plus
Strong problem-solving attitude and customer-first mindset
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Advantages:
Adaptable schedule
Health insurance
Provident Fund
Education:
Bachelor's (Required)
Experience:
Customer support: 2 years (Required)
Work Location: In person
📌 Customer Delight Manager Jodhpur
🏢 SolarSquare Energy
📍 Jodhpur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.