Designation: Floor Manager
Location: Tanishq Showroom / Retail Store
Reporting To: Store Manager
Job Purpose
The Floor Manager is responsible for managing the day-to-day operations of the assigned floor, ensuring excellent customer service, achieving sales targets, maintaining team discipline, and supporting the Store Manager in smooth showroom operations.
Key Responsibilities
Sales & Target Achievement
Team Management
Customer Service
Store & Floor Operations
Reporting & Administration
Compliance & SOP
Experience
Minimum 4 years of relevant retail /jewellery experience preferred.
Prior experience in a supervisory/team-leadership role will be an advantage.
Key Performance Areas
Sales target achievement
Customer conversion
Individual & team productivity
Customer satisfaction
Repeat customer/follow-up performance
Team discipline and attendance
SOP and compliance adherence
Floor presentation and operational efficiency