Department: Front Office

Designation: Front Office Associate

Roles and Responsibilities
Welcome guests warmly and provide skilled customer service.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, guest registration, and room allocation.
Attend guest enquiries, requests, complaints, and feedback professionally.
Handle telephone calls, emails, and guest communications.
Maintain accurate guest records, registration forms, and front office documentation.
Coordinate with housekeeping, maintenance, food and beverage, and other departments to ensure smooth hotel operations.
Assist with billing, payments, cash handling, and invoice preparation as per hotel procedures.
Provide information regarding hotel facilities, services, policies, and local attractions.




Maintain confidentiality of guest information and adhere to hotel standards.
Ensure the front office area remains clean, organised, and presentable.
Perform any other duties assigned by the management related to hotel operations.

Employee Responsibilities

The employee is expected to maintain punctuality, discipline, professional conduct, grooming standards, and a guest-focused attitude while following all hotel policies and management instructions.

Pay: ₹9,000.00 - ₹13,000.00 per month

Perks:
Versatile schedule
Food provided
Paid time off

Work Location: In person

📌 Front Office Associate Pernem
🏢 Rua Verde
📍 Pernem