We are looking for enthusiastic and customer-oriented fresh graduates to join our team. The role involves handling inbound and/or outbound calls and chats with international customers, resolving queries, and delivering excellent customer service.
Key Responsibilities:
Handle customer interactions via voice calls or chat (inbound/outbound)
Provide accurate information about products/services
Resolve customer queries, complaints, and issues efficiently
Maintain a high level of professionalism and empathy with customers
Meet quality benchmarks and performance targets (KPIs)
Document call details and update CRM systems
Follow company policies and compliance guidelines
Eligibility Criteria:
Graduate in any discipline (Freshers welcome)
Excellent verbal communication skills in English
Basic computer knowledge (MS Office, typing skills)
Willingness to work in night/rotational shifts
Valuable listening and problem-solving skills
Preferred Skills:
Good English skills
Strong interpersonal skills
Ability to handle pressure and multitask
Customer-centric mindset
Salary & Benefits:
5 days working only
Incentives & performance bonuses
Cab/transport facilities (if applicable)
Training & growth opportunities opportunities
Health insurance and other benefits