Role & responsibilities
Lead and manage the Windows Operations team and ensure effective day-to-day operations.
Plan and allocate work based on priorities and business requirements.
Act as the escalation point for critical production incidents and complex infrastructure issues.
Lead Incident, Problem, and Change Management activities.
Coordinate with Network, Storage, Virtualization, Application, Cloud, and other technology teams.
Manage major incidents and ensure timely resolution within agreed SLAs.
Review technical changes, implementation plans, risks, and rollback plans.
Mentor team members and conduct technical knowledge-sharing sessions.
Monitor team performance and ensure operational standards are followed.
Maintain operational procedures, documentation, and troubleshooting guides.
Identify recurring issues and drive permanent solutions.
Drive process improvement, standardization, and automation initiatives.
Participate in customer and stakeholder meetings.
Provide technical guidance and escalation support for Windows Server issues.
Provide technical oversight for VMware and OLVM settings.
Review migration plans, dependencies, risks, downtime requirements, validation, and rollback plans.
Support Windows patching, Failover Clustering, DNS,



and infrastructure troubleshooting.
PowerShell automation and infrastructure scripts.
Support monitoring and performance-related troubleshooting.

The candidate should be capable of leading migration activities, coordinating multiple teams, identifying risks and dependencies, and acting as the technical escalation point during migration.

Required Skills

Leadership & Operations
Experience leading a Windows or Infrastructure Operations team.
Strong Incident, Problem, and Change Management experience.
Experience handling critical production incidents.
Strong stakeholder and cross-functional team coordination.
Good communication and escalation management skills.
Experience mentoring and developing engineers.
Ability to manage priorities and deliver within SLA.
Robust ownership and decision-making skills.

Technical Skills
Windows Server Administration & Troubleshooting
VMware
OLVM
Windows Patching
Windows Failover Clustering
PowerShell & Automation
DNS
Basic Networking
Production Infrastructure Support

Valuable to Have
LogicMonitor
Catchpoint
BlueCat DNS
AWS Route 53
Dell OpenManage Enterprise
HP iLO
Infrastructure Automation

📌 Windows System Engineer Bengaluru
🏢 Aziro
📍 Bengaluru