We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.

Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.

Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )

E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV's Surge-

~ At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (

We've grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can't compromise on, it should only go up.

This role is a mix of supporting customers who reach out over live chat, calls & emails.
You'll be chatting with e-commerce business owners globally (50+ countries) ,



understanding how they run their business & helping them setup our product to make them successful.
Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.

You care about creating a software service experience that parallels a Michelin star Italian restaurant.
You genuinely like helping people and making them successful.
You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement).
Experience at an early stage SaaS startup would be a plus (this is not a hard requirement).
Personal Transformation

Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
Cult Fitness Membership - All work and no play makes jack a dull boy. Know someone who might be a outstanding fit Refer them to us , if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

📌 Customer Support Advisor Working Nights Bengaluru
🏢 BiteSpeed
📍 Bengaluru