Role & responsibilities
Operational Management
Oversee day-to-day operations across all hotel departments to ensure seamless check-ins, service delivery, and back-of-house workflow.
Coordinate with Head of Departments (HODs) to set and track departmental operational goals.
Ensure the property maintains high standards for cleanliness, safety, hygiene, and overall facility upkeep.
Financial & Budgetary Control
Prepare, manage, and execute annual property budgets, financial forecasts, and profit/loss (P&L;) statements.
Monitor daily revenues, Gross Operating Profit (GOP), and cost-control measures without compromising service quality.
Analyze financial reports to optimize yield management and room pricing strategies.
Guest Experience & Reputation Management
Maintain high standards of guest satisfaction by addressing VIP requests, escalations, and complex service complaints personally.
Monitor online review platforms, OTA (Online Travel Agency) scores, and guest feedback surveys to drive continuous improvements.
Sales & Marketing Oversight
Partner with the Sales & Marketing team to build occupancy, capture corporate accounts, and launch promotional packages.
Enhance brand visibility across digital channels, local markets,



and travel distribution networks.
Human Resource & Team Leadership
Lead, mentor, recruit, and evaluate key department heads and staff members.
Foster a positive workplace culture, ensuring proper staff training, grooming, discipline, and morale.
Compliance, Safety & Crisis Management
Ensure full compliance with local municipal laws, labor laws, fire safety protocols, and statutory licensing requirements.
Act as the primary lead during emergency situations, security incidents, or critical operational crises.

Preferred candidate profile
Education: Degree in Hotel Management, Hospitality, or Business Administration with MBA in Hospitality or related field
Experience: Minimum of 10 years of progressive experience in hotel management, with at least 3 years serving as a General Manager or Hotel Operations Head.
Core Competencies:
Robust financial acumen and P&L; accountability.
Exceptional leadership, interpersonal, and conflict-resolution skills.
In-depth knowledge of hotel PMS (Property Management Systems) and OTA channels.
Thorough understanding of local statutory compliance, F&B; operations, and housekeeping standards.

📌 General Manager Lucknow (India)
🏢 Shree Constructions & Leisure Private
📍 India