Role & responsibilities
Handle customer inquiries through phone, email, and chat.
Resolve customer complaints and provide appropriate solutions.
Provide accurate information about products and services.
Maintain a skilled attitude while communicating with customers.
Record customer interactions and update information in the company system.
Follow up with customers to ensure their issues are resolved.
Meet customer service quality standards and performance targets.
Preferred candidate profile
Valuable verbal and written communication skills.
Solid problem-solving and listening abilities.
Patience, empathy, and a customer-focused attitude.
Ability to work in a team and manage time effectively.
Previous customer service experience is an advantage, but freshers may also apply.
📌 Walk In Customer Service Executive Gurugram
🏢 Kochar Infotech
📍 Gurugram
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