Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an creative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

Responsibilities for Support Specialist

Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance





Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a qualified, positive, and dignified manner

Provide training and consultation

Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)

Resolve moderate to high complexity/priority requests with consistent quality

Qualifications Of Support Specialist
Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree
2 years of related experience

Knowledge, Skills, And Abilities Of Support Specialist

We celebrate diversity and are committed to creating an inclusive setting for all employees.

📌 Support Officer Compliance Vadodara (India)
🏢 Qualifacts
📍 India