This role sits at the Customer Support organization, helping customers successfully deploy, operate, and scale Saviynt PAM while ensuring exceptional customer experience and business outcomes. Customer Technical Support & Problem Resolution-

Provide advanced technical support for customers using Saviynt PAM, including troubleshooting complex issues across cloud and hybrid settings
Diagnose, reproduce, and resolve problems related to privileged account onboarding, vaulting, session management, access workflows, integrations, and automation
Proactively identify risks and recommend preventive actions to improve platform stability and customer success
Advise on best practices for privileged access onboarding, policy modeling, access request workflows, approval chains, and session controls
Guide customers through installation, configuration, and customization of Saviynt PAM in SaaS and hybrid environments
Support integrations with directories (AD/Azure AD), cloud platforms, databases applications, DevOps tools, and SIEM/SOAR platforms
Provide technical support and guidance to Technical Sales and field teams during demonstrations and evaluations

~ Contribute to internal enablement,



training sessions, and mentoring

Solid passion for solving customer problems—not just implementing software
Comfortable working with both technical and non-technical stakeholders
Technical Skills & Experience-
5+ years of experience in Identity & Access Management (IAM), Privileged Access Management (PAM), & security platforms
Hands-on experience with at least one PAM solution (Saviynt, CyberArk, BeyondTrust, Delinea, etc.)
Privileged account lifecycle management
Session management and monitoring
RBAC / ABAC / policy-driven access
Experience with cloud platforms (AWS, Azure, GCP)
Working knowledge of scripting and automation (Python, PowerShell, Bash, REST APIs)
Familiarity with directories, databases, Linux/Windows administration, and networking fundamentals

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.

📌 Senior It Support Engineer Hybrid Bengaluru
🏢 Saviynt
📍 Bengaluru