We are looking for a reliable and customer-focused Customer Service & Shipping Support Executive to support our international e-commerce business for Night Shift.

The primary responsibility of this role is to handle customer inquiries and provide timely, professional assistance with orders, shipments, tracking updates, delivery delays, and related issues.

In addition to customer service, the candidate will handle basic shipping and fulfillment tasks using ShipStation, including checking tracking information, processing shipping labels, and following established shipping procedures.

Candidates with experience in fashion, apparel, clothing, or international e-commerce will be preferred.

Key ResponsibilitiesCustomer Service

- Respond to customer inquiries regarding orders, shipping status, tracking updates, delivery delays, and other order-related concerns.
- Communicate professionally with US customers through the company's designated customer service channels.
- Investigate customer complaints related to missing packages, delayed shipments, tracking information, and order fulfillment.
- Check order details and shipment status before providing customers with accurate updates.
- Follow up with customers until their issues are resolved or the appropriate next steps are communicated.
- Maintain explicit records of customer conversations, order issues, and resolutions.
- Escalate complex issues when necessary and coordinate with the relevant team.

Shipping & ShipStation Support

- Use ShipStation to review shipment information, check tracking details, and perform basic shipping-related tasks.
- Generate and print shipping labels by following established procedures.
- Review order and shipping information for accuracy before processing shipments.
- Investigate shipments with delayed, missing, or outdated tracking information.
- Provide customers with shipment updates based on the available tracking information.




- Identify shipping exceptions and coordinate with carriers or the appropriate internal team when required.
- Follow standard operating procedures for order processing, shipment handling, and tracking follow-ups.
- Maintain accurate shipping records and communicate unresolved issues promptly.

Requirements

- Excellent spoken and written English communication skills.
- Customer service experience, preferably in international e-commerce or an online retail business.
- Ability to communicate professionally with customers and handle complaints calmly.
- Strong attention to detail when reviewing orders, addresses, and tracking information.
- Ability to follow step-by-step procedures accurately.
- Good problem-solving and organizational skills.
- Willingness to learn ShipStation and other company systems.
- Availability to work US shift hours.

Preferred Qualifications

- Experience supporting US-based customers or international e-commerce businesses.
- Previous experience with ShipStation, shipping labels, order fulfillment, or shipment tracking.
- Experience with Shopify or another e-commerce platform.
- Background in fashion, clothing, apparel, or online retail.
- Graphic design experience is an additional advantage but is not required.

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

- Have you handled angry customer inquiries for an international e-commerce business?
- Have you used ShipStation or another shipping and fulfillment platform?
- Have you previously checked shipment tracking, investigated delivery delays, or printed shipping labels?
- Do you have expereince on Phone Sales?
- Have you worked in Night Shift before? If yes, for which brand?

Experience:

- Clothing: 1 year (Required)
- International voice process: 1 year (Required)
- B2C sales: 1 year (Required)

Language:

- English (Required)

Shift availability:

- Night Shift (Required)

Work Location: Remote

📌 Customer Service & Shipping Support Executive (India)
🏢 Swastika Web Technology
📍 India