2. Manpower Management: Ensure adequate rider availability, attendance, shift planning, productivity monitoring, and coordination with the recruitment team to fulfil manpower requirements.
3. Shipment & Inventory Management: Ensure accurate shipment scanning, bag and shipment reconciliation, STO (Stock Transfer Order) management, and timely resolution of excess, short, and missing shipments.
4. Delivery Performance & Customer Experience: Monitor delivery success rates, genuine delivery attempts, RTO (Return to Origin), pending shipments, and customer escalations to maintain service quality.
5. COD & Compliance Management: Ensure timely COD collection and reconciliation, zero cash discrepancies, adherence to client SOPs, accurate reporting, and timely submission of operational updates.