Ashwini Group of Hospitals is looking for a courteous, empathetic, and service-oriented **Patient Relations Officer** to support patients and their families throughout their hospital experience.
Key Responsibilities
- Welcome patients and visitors and guide them to the appropriate departments.
- Respond to patient enquiries, concerns, and feedback with professionalism and empathy.
- Coordinate with doctors, nurses, and administrative teams to help resolve patient issues.
- Support appointment scheduling, admissions, discharges, and other patient-service processes.
- Maintain accurate records of enquiries, complaints, and follow-up actions.
- Help ensure a smooth, respectful, and positive patient experience.
Qualifications
- Bachelor’s degree or diploma in Healthcare Administration, Hospital Management, Business Administration, or a related field**.
- Robust communication and interpersonal skills.
- Proficiency in English and the local language; additional languages are an advantage.
- Basic computer skills and the ability to maintain accurate records.
- Prior experience in a hospital, clinic, customer service, or patient-facing role is preferred.
- Compassionate, patient, well-organized, and able to handle sensitive situations discreetly.
**Interested candidates are invited to apply and become part of the Ashwini Group of Hospitals team.**