Department: Retail Operations
Job Type: Full-time
Location: As per outlet requirement
Reports To: Store Manager / Outlet Manager

About Amadora

Amadora is an artisan ice cream brand focused on delivering quality products and memorable dessert experiences.

As we expand our outlet network across India, we are looking for proactive and responsible Shift Managers who can lead outlet teams, maintain operational standards and deliver excellent customer service while achieving business targets.

Role Overview

The Shift Manager will be responsible for managing the day-to-day activities of the outlet during the assigned shift. The role involves leading the team, monitoring sales, ensuring product quality and food safety, managing inventory, handling customer concerns and maintaining accurate shift records.

We are looking for candidates from organised QSR chains, cafés, coffee shops or food retail businesses who have experience in team supervision and are comfortable working in a fast-paced customer-facing setting.

Key Responsibilities1. Shift Operations and Execution

- Take responsibility for the smooth functioning of the outlet during the assigned shift.
- Complete opening, closing and shift handover activities according to approved checklists.
- Allocate duties and deploy team members based on customer traffic and operational requirements.
- Ensure the outlet is ready for service, with products, equipment and counters properly arranged.
- Monitor service speed, order accuracy and team productivity.
- Resolve routine operational issues promptly and escalate major issues to the Store Manager.

2. Sales and Business Performance

- Drive daily shift sales and contribute to monthly outlet targets.
- Track sales performance against assigned targets and take appropriate corrective action.
- Encourage the team to recommend relevant add-ons, toppings, sundaes, cakes and other products.
- Ensure promotional offers and pricing are communicated and applied correctly.
- Monitor customer traffic, average bill value and product demand.
- Identify opportunities to improve sales, repeat visits and customer satisfaction.

3. Team Leadership and Development

- Lead, guide and motivate Store Associates and Senior Store Associates during the shift.
- Prepare or coordinate shift task allocation according to staffing requirements.
- Ensure team members follow attendance, grooming, hygiene and service standards.
- Train new team members on product knowledge, POS billing, customer service and operating procedures.
- Provide timely feedback and coach employees on performance gaps.
- Manage routine team concerns fairly and escalate disciplinary or reliable employee matters to the Store Manager.
- Ensure smooth coordination between shifts through clear handovers.

4.



Customer Experience and Complaint Management

- Ensure every customer receives friendly, prompt and professional service.
- Handle customer complaints and service recovery within authorised limits.
- Resolve billing errors and order-related issues according to company procedures.
- Escalate serious complaints, refund exceptions or reputational concerns to the appropriate manager.
- Review customer feedback and identify recurring service issues.
- Ensure the outlet maintains Amadora's expected service and presentation standards.

5. Product Quality, Hygiene and Food Safety

- Ensure products are served according to approved recipes, portion sizes and presentation standards.
- Monitor storage temperatures, product handling and cold-chain requirements as applicable.
- Ensure cleaning schedules, sanitisation and personal hygiene procedures are followed.
- Check expiry dates, product labels, storage conditions and product availability.
- Ensure allergen-related customer questions are handled using approved product information.
- Immediately stop or escalate unsafe practices and report suspected food-safety or product-quality issues.
- Maintain required quality and hygiene records.

6. Inventory, Cash and Cost Control

- Monitor stock levels and ensure timely replenishment of products and supplies.
- Conduct or supervise shift stock counts and report discrepancies.
- Track product wastage, spoilage and damaged stock, ensuring accurate recording.
- Follow approved cash-handling, POS, refund, discount and payment procedures.
- Complete shift-end cash reconciliation and sales closing as per company policy.
- Report cash differences, billing irregularities and inventory discrepancies immediately.
- Support cost-control initiatives without compromising product quality or customer safety.

7. Reporting and Compliance

- Maintain accurate daily sales, stock, wastage, cash and shift handover records.
- Review relevant POS reports and identify unusual transactions or operational gaps.
- Ensure compliance with company SOPs, food safety requirements and applicable workplace rules.
- Report equipment breakdowns, maintenance requirements, incidents and staffing shortages.
- Share shift performance updates and pending issues with the Store Manager.
- Support outlet audits, operational reviews and implementation of corrective actions.

Eligibility Criteria





- Minimum qualification: 12th pass; graduates preferred.
- Preferably 3–5 years of experience in QSR, café, coffee shop or organised food retail operations.
- Prior experience as a Shift Manager, Shift Supervisor, Team Leader or equivalent is preferred.
- Candidates from McDonald's, KFC, Starbucks, Burger King, Domino's, Pizza Hut, Subway, Café Coffee Day and similar brands are encouraged to apply.
- Experience in team supervision, sales targets, POS operations, inventory management and cash reconciliation.
- Basic computer skills and the ability to understand daily sales and operational reports.
- Willingness to work rotational shifts, weekends and public holidays as per outlet requirements.

Key Skills and Competencies

- Team leadership and shift coordination.
- Strong customer-service and communication skills.
- Sales orientation and commercial awareness.
- Problem-solving and decision-making.
- Cash handling and basic sales reconciliation.
- Stock management and wastage control.
- Food safety, hygiene and quality awareness.
- Ability to manage busy periods while maintaining service standards.
- Ownership, integrity and accountability.

Performance Expectations

The Shift Manager will be expected to contribute to the following performance areas:

- Achievement of assigned sales targets.
- Customer satisfaction and complaint resolution.
- Order accuracy and service efficiency.
- Compliance with food safety, hygiene and operating procedures.
- Accuracy of cash reconciliation and shift reports.
- Inventory accuracy and control of avoidable wastage.
- Team attendance, training and task completion.

Performance will be assessed against targets and standards defined by Amadora.

What Amadora Offers

- An opportunity to join a growing artisan ice cream and dessert brand.
- Hands-on responsibility for outlet operations and team leadership.
- Exposure to sales management, inventory control and customer experience.
- Opportunities to contribute to process improvements as the outlet network expands.
- Career development based on performance, skills, business needs and available opportunities.

Career Growth

Successful Shift Managers may progress to Store Manager, Outlet Manager or other retail operations leadership roles based on performance, leadership capability and business requirements.

How to Apply

If you have experience leading shifts in a QSR, café or organised food retail environment and are ready to take ownership of sales, service and team performance, we invite you to apply.

Join Amadora and help us build outstanding teams, high-performing outlets and memorable dessert experiences.

Pay: ₹8,000.00 - ₹46,000.00 per month

Work Location: In person

📌 Shift Manager (India)
🏢 Amadora Gourmet Ice Cream
📍 India