Front Desk & Client Relationship Executive

Company: MD Consulting Group
Location: Amritsar, Punjab
Job type: Full-time, work from office
Salary: ₹18,000–₹25,000 per month, depending on skills and experience

About the role

MD Consulting Group is looking for a confident, organised professional to manage reception, respond to enquiries and coordinate client follow-ups. This role combines front desk responsibilities with lead management and basic administrative support.

Excellent spoken and written English is essential. You should be comfortable speaking with clients, writing professional emails and managing multiple follow-ups accurately.

Key responsibilities

- Welcome visitors, manage reception and schedule client appointments.
- Answer incoming calls and respond professionally to website, WhatsApp and email enquiries.
- Follow up with prospective clients, understand their basic requirements and book consultations.
- Maintain accurate lead records, call notes and follow-up dates in our CRM.
- Coordinate with existing clients to collect documents and follow up on outstanding requirements.
- Share updates using information approved by the responsible case handler.
- Prepare basic checklists, draft routine emails and assist with data entry and document organisation.
- Maintain appointment calendars, visitor records and organised digital files.
- Provide a daily report covering enquiries, follow-ups, appointments and pending tasks.




- Handle client information confidentially and escalate complex questions to senior staff.

Skills and requirements

- Strong spoken and written English; ability to communicate in Hindi and Punjabi.
- Professional telephone manner and confidence in client conversations.
- Good working knowledge of email, MS Word, Excel and WhatsApp Business.
- Robust organisation, attention to detail and consistent follow-up habits.
- Ability to take ownership of routine tasks and complete them on time.
- Previous experience in reception, customer service, admissions, immigration services or client coordination is preferred.
- Familiarity with HubSpot or another CRM is an advantage.
- Strong freshers with excellent communication and computer skills may also apply.

Please note

This position includes both reception duties and active client follow-up. Independent immigration advice and promises about visa or case outcomes are outside the role.

Selection process

Shortlisted applicants will complete a brief English conversation, a sample client call and a short email-writing task.

To apply

Submit your updated CV with your current location, relevant experience and earliest joining date.

Pay: ₹18,000.00 - ₹25,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- Immigration: 3 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Front Desk & Client Relationship Executive (Amritsar)
🏢 M.D. Consulting Group
📍 Amritsar