EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of creative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are hiring a Project Manager to coordinate large-scale managed services operations and keep delivery quality consistent across teams. You will manage governance, reporting, and SLA-focused execution while partnering with leaders to advance AI initiatives and automation. Apply if you want to improve program execution and stakeholder outcomes!

Responsibilities

- Manage operations for the "Managed Services Solution Practice"
- Align cross-department teams to synchronize project goals and improve service delivery processes
- Maintain transparent communication and deliver regular status reporting to internal teams and external stakeholders
- Partner with senior leaders to sustain engagement and alignment on AI initiatives
- Run key stakeholder calls across programs/initiatives while balancing multitasking and ambiguity
- Measure progress and communicate key performance indicators for AI practice operations
- Embed AI knowledge into practice workflows and deliverables with the broader team
- Diagnose operational issues and resolve blockers to support smooth practice functioning
- Define program scope, objectives, and success criteria in initiation and planning stages
- Ensure program performance meets service level agreements and contractual obligations through ongoing oversight
- Identify, assess, and mitigate risks that could affect outcomes and stakeholder expectations




- Develop and maintain dashboards and reports, and lead continuous improvement by acting on feedback and refining operational workflows

Requirements

- Broad IT industry experience totaling 14-17 years within program delivery and operational management
- Strong experience in managed services programs and operating large accounts/programs with a focus on consistency and risk mitigation
- Proven track record collaborating with global and local leadership and cross-functional teams to achieve unified goals
- Excellent communication and relationship-building skills when working with senior leadership worldwide
- Demonstrated strength in resolving stakeholder conflicts using negotiation and structured communication
- Hands-on expertise implementing governance frameworks that maintain SLA adherence and operational excellence
- High interest in leveraging AI technologies to enhance managed services delivery and innovation
- Basic understanding of artificial intelligence concepts and supporting technologies
- Experience producing and maintaining reports and dashboards for senior leaders
- Practical experience with process improvement and automation efforts
- Proficiency in Jira, including board/workflow management, dashboards, and queries
- Familiarity with Advanced Excel, Power BI, and Power Automate

Nice to have

- Background in AI operations and AI tools

We offer

- Opportunity to work on technical challenges that may impact across geographies
- Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
- Opportunity to share your ideas on international platforms
- Sponsored Tech Talks & Hackathons
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate to any EPAM office for short and long-term projects
- Focused individual development
- Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Flexible benefits

- Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

📌 Project Manager - Managed Services (Hyderabad)
🏢 EPAM Systems
📍 Hyderabad