Job Title: Customer Service Associate – International Chat Support

Company: Transcom

Department: Customer Operations / BPO

Role Category: Voice / Blended / Non-Voice

Employment Type: Full Time, Permanent

Location: Pune (Kharadi) – Work from Office

Experience: 0.6 to 3 Years

Salary: Best in Industry + Incentives

Key Responsibilities:

- Handle real-time customer inquiries via international chat channels with accuracy and professionalism.
- Provide first-contact resolution while maintaining high quality and customer satisfaction standards.
- Demonstrate problem-solving skills to address customer concerns effectively.
- Adapt seamlessly to rotational shifts and dynamic operational requirements.

Candidate Profile / Eligibility Criteria:

- Education: Undergraduate (Min. 10+2 / Diploma)



with at least 6 months of work experience.
- Experience: Prior experience in International Chat Support is mandatory.
- Skills: Excellent written English communication, typing accuracy, and active listening skills.
- Flexibility: Comfortable working in rotational shifts and a 5.5-day work week (WFO).

Pay: Up to ₹31,000.00 per month

Perks:

- Provident Fund

Experience:

- Customer support: 1 year (Required)

Location:

- Kharadi, Pune, Maharashtra (Required)

Shift availability:

- Night Shift (Required)

Work Location: In person

📌 Chat Support Executive (Kharadi)
🏢 Transcom
📍 Kharadi