Job Description:
We are looking for a passionate and proactive Desk Counselor to join our coaching center team.
The Desk Counselor will be responsible for being the face of the institution — handling front desk operations, counseling students and parents about courses and academic planning, and guiding them through the enrollment process.
You will also play a key role in converting inquiries into admissions through effective communication and follow-ups.
Job Responsibilities:
Greet and assist all walk-in students, parents, and visitors with professionalism and warmth.
Explain available courses, eligibility criteria, fee structures, schedules, and career opportunities.
Understand student needs and suggest appropriate courses/programs.
Conduct follow-up calls for inquiries and maintain a lead tracker.
Coordinate with marketing teams to generate leads and handle lead conversion.
Manage daily telephonic inquiries and walk-ins, and ensure proper documentation.
Assist in conducting events like seminars, orientations, and career counseling sessions.