Role Summary
We are seeking an experienced Senior Business Analyst with strong expertise in Business Analysis, Data Analytics, and Artificial Intelligence solutions. The role bridges business, clients, and technology teams to identify opportunities where AI, Generative AI, automation, and analytics can improve customer experience, operational efficiency, and business outcomes.

Key Responsibilities:

- Gather and analyse business requirements, process flows, user stories, and functional specifications.
- Engage with clients and internal stakeholders to understand business challenges and identify AI-enabled opportunities.
- Translate business requirements into AI, automation, analytics, and digital transformation solutions.
- Support lifecycle activities from discovery, solution design, validation, deployment, monitoring, and continuous improvement.
- Define business rules, success metrics, KPIs, acceptance criteria, and reporting requirements.
- Conduct workshops, requirement sessions, impact assessments, and stakeholder presentations.
- Design and execute UAT strategies, test scenarios, and validation frameworks.
- Analyse solution performance, identify improvement opportunities, and drive root-cause analysis.
- Collaborate with Product, Operations, Sales, Implementation, Development, and AI teams.
- Mentor Business Analysts and support governance, documentation, and best practices.

AI & Generative AI Responsibilities:

- Evaluate client use cases and recommend suitable AI and Generative AI solutions.
- Understand AI agent architectures, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), APIs, and integration patterns.
- Work with technical teams to define AI solution requirements, workflows, prompts, and evaluation criteria.




- Assess AI risks, human-in-the-loop requirements, data privacy considerations, and solution governance.
- Support AI model evaluation, testing, monitoring, and performance measurement.
- Identify opportunities to improve customer experience, service delivery, and productivity using AI.

Required Skills:

- Strong Business Analysis and stakeholder management experience.
- Advanced SQL and data analysis skills.
- Hands-on Power BI experience including dashboards, KPIs, and reporting.
- Experience gathering requirements and translating them into technology solutions.
- Understanding of AI, Generative AI, Agentic AI, LLMs, RAG, prompt engineering, and AI-powered automation.
- Knowledge of API integrations, workflows, and digital transformation initiatives.
- Strong analytical, problem-solving, presentation, and communication skills.

Preferred Skills:

- Experience with Azure AI, AWS AI, Google AI, OpenAI, Microsoft Copilot, or similar AI platforms.
- Exposure to Power Automate, n8n, chatbot platforms, or process automation tools.
- Understanding of AI governance, responsible AI principles, and data privacy frameworks.
- Knowledge of customer experience (CX), BPO, contact centre, or service operations environments.

Qualifications:

- Graduation in Business, Engineering, Technology, Computer Science, or related field.
- 7-10 years of Business Analysis experience.
- Minimum 3 years of exposure to AI, automation, analytics, or digital transformation initiatives.
- CBAP, CCBA, AI, Cloud, or Analytics certifications will be an advantage.

Pay: ₹50,000.00 - ₹70,000.00 per month

Perks:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 SENIOR BUSINESS ANALYST – AI SOLUTIONS (Gurugram)
🏢 Worxpertise (Edge Business Solutions
📍 Gurugram