General Information

Req #

WD00105389

Career area:

Supply Chain

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Wednesday, September 23, 2026

Working time:

Full-time

Additional Locations:

- India - Karnātaka - Bangalore

- India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities

- Coordinate day-to-day end-to-end Repair Depot and Reverse Hub operations, including receipt, visual and functional screening, repair, testing, packing and dispatch of defective/repaired parts.

- Monitor timely movement of defective parts from customers/service locations to the Repair Depot / Reverse Hub and coordinate collection with customers and logistics partners.

- Verify return labels and part details, identify wrong parts and CID cases, and coordinate with respective owners based on defined CID criteria.

- Coordinate parts shipped locally or overseas for repair and track end-to-end repair lead time, repair yield and return status.

- Monitor repair Turnaround Time (TAT), backlog, aging, repair yield and SLA performance; coordinate escalation and corrective actions for delays.

- Maintain accurate control and reconciliation of defective, Work-in-Progress (WIP), repaired/good and scrap inventory.





- Ensure part-level and serial-number traceability throughout the repair lifecycle, particularly for high-value components.

- Ensure timely and accurate SAP/WMS/system transactions for receipt, movement, repair completion, inventory status, consumption and dispatch.

- Monitor and coordinate repair vendor performance including capacity, productivity, quality, repair yield, TAT and SLA adherence.

- Perform DOA and repeat-failure analysis and coordinate Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) with Quality, Engineering and repair partners.

- Support and coordinate continuous improvement initiatives to reduce repair/reverse lead time, backlog, operational defects and repeat failures.

- Ensure applicable India operational compliance requirements are followed, including GST-related logistics documentation, Delivery Challan, e-Way Bill, e-waste requirements and applicable company procedures.

- Coordinate required documentation and operational support for local and overseas repair/return shipments, including import/export and customs-related activities where applicable.

- Coordinate scrap disposition in accordance with Lenovo's E-waste management policy and applicable local requirements.

- Maintain SOPs, process documentation and operational records and support internal/external audits.

- Ensure appropriate ESD, handling, storage, security and safety controls for service parts and high-value components.

- Track and report Repair Depot / Reverse Hub operational spend and support budget and cost-control activities.

- Identify and support productivity, cost optimization and savings initiatives.

- Prepare and report operational KPIs including repair TAT, repair yield, backlog/aging, inventory accuracy, SLA, scrap, cost and productivity.

- Work cross-functionally with Service, Logistics, Quality, Engineering, Compliance, Tax, Finance, IT, Procurement, customers and external service providers to resolve operational issues.

- Support business continuity and coordinate escalations for critical repair backlog, system issues,



logistics disruptions or other operational risks.

Position Requirements

- Bachelor's degree or above in Supply Chain, Logistics, Engineering, Operations or a related discipline; relevant work experience may also be considered.

- Minimum two years of experience in supply chain, reverse logistics, repair/service-parts operations, depot operations or a related function.

- Experience in inventory management, repair vendor management and operational KPI/SLA management is preferred.

- Working knowledge of India logistics documentation and basic GST, e-Way Bill and e-waste compliance requirements is preferred.

- Robust analytical capability and proficiency in Microsoft Excel and PowerPoint; SAP/WMS experience is preferred.

- Excellent written and verbal English communication skills; English will be the working language.

- Ability to work cross-functionally in an international and multi-stakeholder environment.

- Detail-oriented with solid problem-solving, ownership and follow-up skills.

- Ability to work independently, identify the right stakeholders and resolve issues with minimal supervision.

- Strong team-working and communication skills; able to influence and coordinate stakeholders without direct reporting authority.

Additional Locations:

- India - Karnātaka - Bangalore

- India - Karnātaka - BANGALORE

- India

- India - Karnātaka

* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

📌 India repair depot specialist (Bengaluru)
🏢 Lenovo
📍 Bengaluru