Department: Holidays / Operations
Qualification: Graduate in any discipline; Tourism or Travel Management qualification is an added advantage.
Experience: 1–3 years, preferably in the Tours & Travels industry.
Reporting To: Holidays Operations Manager
Key Responsibilities
- Plan and coordinate domestic and international holiday packages.
- Prepare tour itineraries, quotations, and travel proposals based on customer requirements.
- Coordinate hotel bookings, transportation, sightseeing, transfers, and other travel arrangements.
- Liaise with suppliers, hotels, destination management companies (DMCs), and travel partners.
- Process bookings, confirmations, amendments, and cancellations.
- Ensure timely communication of travel details and vouchers to customers.
- Monitor tour schedules and resolve operational issues during travel.
- Maintain booking records, supplier details, and tour-related documentation.
- Coordinate with the Sales and Accounts teams for bookings, payments, and settlements.
- Ensure customer satisfaction through efficient service and timely follow-up.
Required Skills
- Knowledge of domestic and international holiday destinations.
- Good communication, coordination, and customer service skills.
- Proficiency in MS Office, email, and travel booking systems.
- Solid organizational and problem-solving abilities.
- Ability to manage multiple bookings and meet deadlines.