- Process a wide range of employee transactions within Workday and service a wide range of requests in BMC Helix, ensuring accuracy and adherence to service level agreements.
- Manage and resolve exceptions and level 2 transactions, providing solutions to more complex employee inquiries and issues.
- Provide guidance and support to Tier 1 Specialists, acting as a point of escalation for complex cases.
- Collaborate with HR team members to identify and implement process improvements, aiming to enhance efficiency and employee experience.
- Coordinate and execute Workday transactions related to HR operations, such as job changes, personnel changes, and position management.
- Facilitate the onboarding process for new hires, ensuring all necessary paperwork is completed accurately and efficiently to promote a smooth and positive recent joiner experience.
- Maintain organized and up-to-date employee files, ensuring compliance with legal and internal requirements for data privacy and protection.
- Conduct regular audits of HR processes and employee records to ensure compliance with company policies and identify areas for improvement.
- Provide training and support to Tier 1 Specialists on HR operations procedures, enhancing their ability to address employee inquiries and transactions effectively.
- Support development and maintenance of documentation and records, including knowledge of content related to areas of service emphasis and ensuring compliance with internal policies and audit requirements.




- Systematically initiate and monitor the end-to-end execution of the annual compensation review process, ensuring alignment with company policies, standards, and targets.
- Process a variety of compensation-related transactions, including salary adjustments, bonuses, and one-time payments, ensuring accuracy and compliance with established guidelines.
- Respond to employee inquiries related to compensation, providing clear and accurate information to resolve issues and enhance employee understanding.
- Maintain accurate records of compensation transactions and ensure proper documentation is in place for auditing purposes.
- Collaborate with Tier 1 Specialists to address compensation-related inquiries and provide guidance on compensation policies and procedures.
- Generate automated reports and dashboards to meet customer requests, interpreting customer needs and applying Workday knowledge to arrange and provide access to relevant insights.
- Manage mass data uploads, including EIBs (Enterprise Interface Builders), ensuring proper execution and adherence to data integrity standards, while troubleshooting issues and utilizing knowledge of Workday back-end processes.
- Respond to inquiries related to reporting and data management, providing timely and accurate information to both employees and HR team members.
- Collaborate with business stakeholders, Agency HR, and other HR team members and other stakeholders to identify opportunities for process improvements in data management and reporting, enhancing overall efficiency.

Pay: ₹50,000.00 - ₹65,000.00 per month

Work Location: In person

📌 HR Shared Service Specialist II (Mumbai)
🏢 Omnicom Group
📍 Mumbai