Skill Required

Next Generation Customer Operations - Customer Service Technology

Designation

Inbound Sales Representative Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/resolving customers' queries, handling escalations and complaints of the dissatisfied customers, and giving the best resolutions. You will also be responsible for closing faults and complaints within SLAs.



This role focuses on transforming a necessary function for resolving customer problems into a value-generating service that is a strategic differentiator in the market. The platform and software contact centers use to provide customer support has a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

- Ability to perform under pressure
- Adaptable and versatile
- Problem-solving skills
- Agility for quick learning
- Ability to work well in a team

Roles and Responsibilities

- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your own team and direct supervisor.
- You will be provided with detailed to moderate level of instruction on daily work tasks and detailed instruction on current assignments.
- The decisions that you make would impact your own work.
- You will be an individual contributor as part of a team, with a predetermined, focused scope of work.
- Please note that this role may require you to work in rotational shifts.

Locations

Job No. AIOC-S01604528 | Navi Mumbai

📌 Inbound Sales Representative Associate - Voice (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai