Client Services Leader

Job Description

Company: NTT DATA, Inc.
Job Title: Client Services Leader
Function: Client Services / Delivery Leadership
Location: Reporting To: Multi Tower Services Leader India
Employment Type: Full-Time

Role Purpose

The Client Services Leader (CSL) is accountable for delivering an exceptional end-to-end client experience across assigned strategic accounts and portfolios. The CSL provides leadership across client engagement, service delivery, financial performance, account growth, and talent development.

Working within a multi-practice, matrix workplace, the CSL serves as the primary owner of the client relationship and ensures high-quality delivery, sustained client value, operational excellence, and profitable growth in alignment with NTT DATA, Inc.’s strategic priorities.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of accountability for the overall client experience.

• Establish and maintain trusted relationships with senior client stakeholders, including executive sponsors.





• Lead client governance forums, executive business reviews, service-performance meetings, and strategic account discussions.

• Ensure clear, proactive, and transparent communication regarding delivery performance, priorities, risks, and opportunities.

• Anticipate evolving client needs and align internal teams to deliver relevant, value-driven solutions.

Delivery and Operational Excellence

• Provide leadership oversight across multiple delivery teams, practices, and service lines.

• Ensure adherence to contractual commitments, agreed service levels, quality standards, and governance requirements.

• Monitor account health, delivery milestones, service metrics, client satisfaction, and operational performance.

• Lead the identification, mitigation, and resolution of delivery risks, issues, escalations, and dependencies.

• Drive continuous-improvement initiatives to strengthen service quality, efficiency, innovat

📌 Client Services Leader (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru