This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Service Representative based in India.

The Bilingual Customer Service Representative will deliver high-quality customer support by assisting customers in two languages across phone, email, live chat, and other communication channels. This fully remote, full-time opportunity is suited to a customer-focused professional who enjoys solving problems, communicating clearly, and creating positive customer experiences. You will respond to inquiries, resolve complaints, explain products and services, and ensure that customer concerns are addressed efficiently. Working collaboratively with other departments, you will help maintain accurate records, meet service quality standards, and strengthen customer satisfaction. The role offers an opportunity to develop communication, problem-solving, and customer relationship management skills in a supportive environment. It is an excellent chance for someone looking to build a career in customer service,



with training and opportunities for professional growth.

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Accountabilities:
As a Bilingual Customer Service Representative, you will serve as a key point of contact for customers, ensuring their questions are answered accurately and their concerns are handled professionally. Your responsibilities will include:

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Respond to customer inquiries by phone, email, live chat, and other communication channels in both required languages.

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Investigate and resolve customer complaints, troubleshoot issues, and provide appropriate solutions.

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Explain products, services, policies, and procedures clearly and accurately to help customers make informed decisions.

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Maintain accurate customer records and document all interactions in the customer service system.

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Escalate complex or unresolved issues to the appropriate department or supervisor.

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Follow up with customers to confirm that t

📌 Bilingual Customer Service Representative (India)
🏢 Jobgether
📍 India