Key Responsibilities:
Team Leadership & Management
• Lead, mentor and manage a team of master data analysts/executives
• Managing the end-to-end lifecycle of customer master data, including creation, validation, updates, and deactivation, ensuring data accuracy, consistency and compliance with organizational policies.
• Monitor creation and update of charge out rates, new project code creation, project code updates due to client changes and termination of contract and de-activation of code etc.
• Allocate workload, set priorities and monitor team performance
• Drive a culture of accuracy, accountability and continuous improvement
• Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the operational work.
• Hold regular reviews with stakeholders and within the team to ensure high quality of Service Delivery is maintained.
• Proficiency in end-to-end Order-to-Cash (O2C) processes, along with related cross-functional operations.




• Executing maintenance activities on D365 master data as approved by business owner.
• Positive understanding of D365 master data structure to analyse business requirements
• Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
• Responsible in conducting/monitoring the UAT and logging the issues to respective support team.
• Conduct regular performance reviews of team and provide coaching and development plans.
• Liaising with internal and external auditors for smooth audit processes.

Data Governance & Compliance
• Ensure compliance with internal policies, SOX controls, and regulatory requirements
• Maintain audit trails and proper documentation for all master data changes
• Enforce data governance frameworks and approval hierarchies

Process Excellence & Automation
• Identify process gaps and drive standardization and automation initiati

📌 Team Lead (Mumbai)
🏢 Aptia Group
📍 Mumbai