1. Implement OPEX Standards
• Ability to create and implement standard operating procedures in line with the OPEX standards
• Orient self with thorough understanding of OPEX standards
• Review the current procedures and standardize as per the OPEX requirements
• Oversee the progress to ensure the processes are on track
• Perform audits on various operational metrics, report the audit findings and provide necessary support on the knowledge front
2. MIS Reporting
• Should have a strong foundation knowledge of excel
• Ability to create and track reports around Average Handling Time, Efficiency and Utilization
• Ability to create reports around payroll,
budgeting and incentive coverage
• Perform data analysis for generating reports on periodic basis
• Excellent time management skills with a proven ability to meet deadlines.
• Strong logical and analytical skillsets
If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!
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📌 Analyst, Operational Excellence, India (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru
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