The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.
Role specifics:-
• Act as the primary contact and key escalation point for operational issues, as well as provide technical expertise to resolve daily problems.
• Manage and escalate issues related to BU Shared Services and COE’s.
• Manage departments overtime budget effectively, indirectly responsible for other department budget matters.
• Ensure appropriate records of daily and monthly activities are kept. Assist with compliance/fiduciary reviews,
controls, and audits as needed.
• Establish and maintain files, including highly confidential and sensitive information, which pertains to clients and division/corporate operations, as well as short/long-term strategies, budgets, etc.
• Assess impacts of regulatory changes. Identify and implement consistent operational best practices.
• Organize Shared Service internal meetings and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items.
• Coordinate the implementation of current funds, systems and processes as well as assists with client conversions and other client projects.
• Train, develop and motivate new staff, as well as complete performance appraisals. Provide staffing recommendations by interviewing new personnel and making effective hiring decisions.
• Serve on committees and help define an
📌 Insurance Fund Accounting (Bengaluru)
🏢 State Street
📍 Bengaluru
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