Customer Experience, a core capability within Market Intelligence, collaborates closely with the Revenue organization to deliver differentiated customer experience. This group supports our sales teams and business units by overseeing customer success, sales operations, and the implementation of commercial technologies. This includes tools such as Salesforce, alignment with targets in strategic growth areas, and driving accelerated growth by placing the customer at the center of all we do. Our focus is on delivering comprehensive customer experience.
The Proposal & Customer Assessment Team plays an essential role in supporting due diligence questionnaires, risk assessments, audits, DORA, and other customer inquiries. Our objective is to facilitate the recent revenue generation through RFX processes and ensure superior customer satisfaction by providing high-quality proposals and relevant information during pre- and post-sales stages.
We serve a diverse range of clients across various geographies and maintain a steadfast commitment to a client-first approach.
Responsibilities and Impact
The Complaints Manager will be responsible for implementing and continuously improving the company’s complaint management process. The role will serve as the central point of coordination for complaints raised by clients, vendors, business partners, service providers, and other external stakeholders through the company’s complaint management webpage.
The role will ensure that every complaint is properly recorded, acknowledged, investigated, assigned to the appropriate owner, resolved within defined timelines, and closed with appropriate documentation and communication. The position will also analyze complaint trends and drive corrective and preventive actions to reduce recurring issues and improve stakeholder satisfaction.
• Own and manage the end-to-end complaint management process for clients, vendors, and other third pa
📌 Complaints Manager (Gurugram)
🏢 S&P Global
📍 Gurugram
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