Grade Level (for internal use):
07The Team:
S&P; Global Market Intelligence is seeking an Associate, DMS Technical Support to join the Data Management Solutions Technical Support team in Gurgaon. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Data Management Solutions (DMS)” and assessing the technical environment dynamics within client sites that may impact product performance.
The Impact:
You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, DMS Technical Support is a consultant providing best and most efficient way for our clients to achieve quality results.
What’s in it for you:
• Gets a great chance to talk to external clients and internal stakeholders across globe.
• Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
• You will work with a global Data Feed application Specialists and Sales team responsible for enterprise products like API and Xpressfeed.
• This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
• As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
Responsibilities:
• Be a Product specialist for the DMS and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery s