We are seeking a proactive, technically skilled, and solution-oriented IT Associate to support and maintain the organization’s IT infrastructure, ensure reliable network connectivity, manage Sophos Firewall security, and provide timely technical assistance to employees.

The ideal candidate should have a sound understanding of networking, hardware and software troubleshooting, system maintenance, and IT security practices. The role also involves identifying, implementing, and supporting AI-powered tools and automation solutions to improve employee productivity, streamline workflows, and enhance overall operational efficiency.

Requirements
Key Responsibilities

A. Network Administration and Troubleshooting

Configure, monitor, maintain, and troubleshoot LAN, WAN, Wi-Fi, and internet connectivity.

Manage basic network configurations, including IP addressing, TCP/IP, DHCP, DNS, and related network settings.

Identify and resolve network connectivity, performance, and availability issues.





Monitor network infrastructure to ensure secure and reliable connectivity across the organization.

Coordinate with internet service providers (ISPs) and network vendors for issue resolution and service maintenance.

Maintain network documentation and assist in implementing network improvements.

B. Sophos Firewall Administration and Security

Configure, manage, and monitor Sophos Firewall settings, security policies, and access controls.

Create and maintain firewall rules, Network Address Translation (NAT) policies, and web filtering configurations.

Configure and troubleshoot VPN connections and remote access for authorized users.

Review firewall logs, investigate security alerts, and resolve connectivity or policy-related issues.

Perform firewall configuration backups and assist with firmware upgrades and security updates.

Monitor firewall performance and help maintain secure network access in accordance with organizational policies.

Follow cybersecurity best practices and p

📌 IT Associate (India)
🏢 Virtual Binz
📍 India