Salesforce Business Systems Analyst - Contractor

Role Overview

We are looking for an experienced
Salesforce Business Systems Analyst. This role combines business analysis,
Salesforce administration, solution design, project coordination, production
troubleshooting, testing, release support, and ongoing enhancements related to
sales and marketing processes.

The Salesforce Business Systems Analyst
serves as a bridge between business stakeholders and technical teams,
supporting Lead-to-Opportunity processes and collaborating closely with Product
Management, RevOps, Marketing, Sales, Data, and Engineering teams.

Key Responsibilities

● Translate business requirements
into transparent Salesforce solutions and implementation plans.

● Enhance Salesforce functionality
using flows and other declarative capabilities of the Salesforce platform using
Salesforce best practices.

● Monitor Salesforce platform
performance and errors

● Serve as the Tier 1 Support
resource to review and triage user reported issues.

● Perform Unit Testing / Functional




testing and support business stakeholders with UAT.

● Perform data fixes and bulk record
updates.

● Investigate, perform root-cause
analysis, and resolve Salesforce production issues involving automation,
validation rules, Flows, Apex, permissions, integrations, and data
synchronization.

● Analyze existing business
processes, Salesforce configurations, Flows, and Apex code to understand system
behavior and identify required changes.

● Analyze integrations and data
synchronization issues involving Salesforce and external systems.

● Participate in solution design
discussions and evaluate the potential impact of proposed changes.

● Identify process gaps,
dependencies, risks, and opportunities for improvement.

● Create / maintain process and
solution documentation

Required Skills and Experience

● 3-5 years of experience as a
Salesforce Business Systems Analyst, Salesforce Administrator, or a similar
role.

● Strong Salesforce admi

📌 Salesforce Business Systems Analyst (Bengaluru)
🏢 SRM Technologies
📍 Bengaluru